Privacy Policy

Last updated: June 17, 2026

Ecomplicity Labs FZC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products, or interact with our services.

1. Information We Collect

1.1 Information You Provide

Contact Information: Name, email address, and message content when you use our contact form.
Account Information: When you create an account on any of our products, we collect your name, email address, and payment information processed through third-party payment providers.
Business Data: Documents and data you upload to our tools (e.g., PDF files uploaded to bankstatementpdftocsv.com) for processing.

1.2 Information Collected Automatically

Usage Data: Pages visited, features used, time spent on the site, and browser type.
Device Information: IP address, device type, operating system, and browser version.
Cookies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our products and services
Process transactions and send related information
Respond to your inquiries and provide customer support
Send promotional communications (with your consent where required)
Analyze usage patterns to enhance user experience
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

3. Data Processing & Storage

Files uploaded to our tools (such as bankstatementpdftocsv.com) are processed securely and are not stored permanently on our servers. Processed data is temporarily held only for the duration needed to complete the conversion and deliver results to you, after which it is automatically deleted.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share your data with:

Service Providers: Third-party companies that perform services on our behalf (e.g., hosting, analytics, payment processing).
Legal Requirements: When required by law, court order, or governmental authority.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict certain processing activities
Data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at hello@ecomplicitylabs.com.

6. Cookies

We use essential cookies for site functionality and analytics cookies to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

8. International Data Transfers

As we are based in the United Arab Emirates, your information may be transferred to and processed in the UAE or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: hello@ecomplicitylabs.com
Mail: Ecomplicity Labs FZC, Business Centre, Sharjah Publishing City, Sharjah, United Arab Emirates